IPTOR PRIVACY POLICY

Our primary goal in collecting information is to provide you with a friendly, personalized, and efficient experience. We collect the following types of information from our customers:

Personal Information: Through your interaction with and use of the Channels, Iptor may collect personal information, which is information that identifies or relates to an identifiable individual. Personal information may include, but is not limited to: your name, address, telephone number, email address, corporate affiliation and related interests.

Automatic Information: When you visit the Site, we collect your Internet Protocol (IP) addresses to track and aggregate non-personal information, including, but not limited to, browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or location information, statistical and aggregate information.

Statistical or aggregate information does not directly identify a specific individual, but can be derived from personal information. For example, we may aggregate personal information to calculate the percentage of users in a zip code. In some cases, we may combine automatic information with personal information, such as combining a geographic location with your name. When we combine automatic information with personal information, we treat the combined information as personal information.

Email Communications: We may receive a confirmation when you open an email from Iptor and may use this information to tailor the emails we send you and improve their relevance to you. Prior Consent: We may also send emails with information about Iptor or our partners, including promotions and events. If you complete the request form on the Site to receive additional information about the Service, we may use your email address to send you information about Iptor, our products and services, and our partners and partnerships. You may opt out of being contacted by us by sending an email to privacy.notification@iptor.com or by unsubscribing using the unsubscribe link in an email.

We may also use third party service providers to assist us with the email and marketing functions set out above. However, when we do so, we require those providers to enter into confidentiality agreements or otherwise agree to maintain the confidentiality of any personal information we receive from you. Third party service providers must comply with the GDPR.

Iptor and our third-party service providers may collect both personal information and automated data from a variety of sources, which generally fall into three categories:

• Direct Interactions: From your use of the Channels and your interaction with us through the Channels and other activities such as submitting registrations and forms, download requests or sales inquiries and transactions.
• Automated interactions: Through the use of technologies such as electronic communication protocols, cookies, embedded URLs or pixels or widgets, buttons and tools.

Although Iptor's use of automated interactions may change over time as technology evolves, the following descriptions are intended to provide you with additional details about Iptor's current practices for collecting information from automated interactions.

Electronic Communications Protocols: We may automatically receive information from you as part of the communications connection itself, which often consists of network routing information (where you came from), device information (browser type), your IP address (which may identify your general geographic location or company), and the date and time.

Iptor may also automatically receive and record information about your interaction with the Channels, such as clickstream information (when each Iptor web page was visited and how much time was spent on the page) or general geographic location data.

Cookies: A cookie is a small data file that is stored locally on your device when you visit a website. A "session cookie" expires immediately when you end your session (ie, close your browser). A "persistent cookie" stores information on the device so that the cookie information is still available even when you end your session and return to the same website later.

When you visit our website, we may use both session and persistent cookies. These cookies may contain information (such as a unique user ID) that is used to track your use of our website, and may be used to send you advertisements or offers when you visit our website or other websites. We use cookies to enable our systems to recognize your browser and tell us how and when and by how many people pages on our website are visited, and to enable our server to recognize a returning visitor as a unique user. The cookies placed by the Iptor server can only be read by Iptor, and cookies cannot access, read or modify other data on a device.

Flash Cookies: We may use Flash cookies, also known as "local shared objects," on our electronic channels that employ Flash technology. Flash cookies are used to store site preferences and to personalize the look and feel of the site. Like regular cookies, Flash cookies are stored as small files on your device. One way to prevent Flash cookies from being placed is to adjust your preferences in the Macromedia privacy preference panel on macromedia.com .

Embedded URLs: Iptor may use a tracking technology that employs embedded URLs to enable use of the Electronic Channels without cookies. Embedded URLs allow limited information to follow you as you navigate the Electronic Channels, but are not linked to any personal information and are not used beyond the session.

Embedded pixels and similar technologies: On the electronic channels, Iptor and its service providers may use embedded pixel technologies to identify individual user visits (as opposed to aggregate hits) and for advertising purposes. In addition, embedded pixels or other technologies may be used in emails and our online display advertising to obtain information about when the email or ad was opened, to track response to the marketing campaign; the information collected using these technologies may be linked to the recipient's email address.

Widgets, buttons and tools: Our electronic channels may contain widgets, which are interactive mini-programs that run on our website to provide certain services provided by another company (such as links to bookmarked websites), as well as buttons or other tools that link to services provided by other companies (such as a "Like" button or a third-party map). The widget, button or tool may collect and automatically send to third parties personal information, such as your email address or other information (such as your browser information or IP address). Cookies may also be set or used by the widgets, buttons or tools to enable them to function properly or for other purposes, which may include advertising. The information collected or used by a widget, button or tool, including cookie settings and preferences, is subject to the privacy policy of the company that created it.

Rejection of cookies: You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use all the features of this website. By accepting cookies, you agree to the processing of data about you in the manner and for the purposes set out above.

Google Analytics: This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”).  

Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the European Union and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where third parties process the data on Google's behalf. Google will not associate your IP address with any other data stored by Google. For more information about Google Analytics or to deactivate Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout

Information about our customers is an essential part of our business. We do not rent or sell your personal information to third parties. We only share your personal information with companies controlled by or under common control with Iptor, as described below:

Conducting Transactions: Iptor may use personal information to conduct transactions with you.

Providing support or other services: Iptor may use your personal information to provide you with support or other services you have requested, as well as product updates, product patches and fixes, and other similar operational communications.

Tailor marketing content to your needs: Iptor may use your personal information to inform you about new product releases and service developments and to promote Iptor products and services in accordance with this Policy. Your website visit, marketing experience and communications may be tailored to your interests based on your personal information. Iptor may also use your personal information to respond directly to your requests for information (including newsletter registrations or other specific requests) or to forward your contact information to the appropriate Iptor distributor or reseller to further pursue your interests. In addition, only with your consent, Iptor may share your personal information with other selected partners who offer complementary products or services. Please read the respective partner's privacy policy regarding further interactions with them.

Provision of Iptor Online Communities: Some channels allow you to participate in interactive discussions, create a profile, post comments, offers or other content, communicate directly with other users, or otherwise engage in network activities. Some of these services are moderated and all may be blocked for technical reasons. Iptor has no control over the content that users post in these forums or social networks. You should carefully consider whether you want to submit personal information to these forums or social networks and whether you want to make your profile available to other users, and you should tailor any content you submit accordingly. You should also review any additional terms and conditions that may apply to your use of these channels. To manage or remove your personal information in our online communities, please complete a request form .

Interacting with you on third-party social networks: Iptor may use your personal information to interact with you on third-party social networks. Iptor's interaction with you on a third-party social network is subject to the privacy policies and terms of use of that network.

Selecting content, improving quality and facilitating use of the Channels: Iptor may use your personal information to help create and personalize content on our Channels, to facilitate your use of the Channels (e.g., to facilitate navigation and the login process, to avoid duplicate data entry and to improve security), to improve quality, to track response to marketing campaigns (including online advertising and email marketing) and to evaluate page response rates.

Providing various Iptor communities, such as Partners, with relevant product alerts and updates: If you sign up for an Iptor community or program (e.g. Iptor Partner Circle, Iptor User Group), Iptor will provide you with information relevant to your interests, such as new product releases, alerts, updates, pricing, terms, special offers and related campaigns.

Joint sales or product promotions: Iptor and its partners may participate in joint sales or product promotions. Such promotions always relate to the partners involved. Both Iptor and the partner(s) will have access to this information, and either Iptor or our partners may provide you with the sales or product promotion information. Each party is responsible for its own use of the personal information collected for the joint sale or product promotion.

Improving products, services and experiences: Iptor may use your personal information to evaluate and improve our products, services, marketing and customer relationships.

Communicating with you about a conference or event: We or our partners may communicate with you about a conference or event hosted or co-sponsored by Iptor or one of our partners. This may include information about event content, logistics, payment, updates and additional meetings, special demonstrations or other customer support we may offer in connection with your event registration. After the event, Iptor may contact you about the event and related products and services and share information about your participation with your company. Please note that our partners or conference sponsors may request your personal information directly at their conference booths or during their presentations. You should read their privacy policies to learn how they use your personal information.

Use of Third Party Services: We also share personal information with third parties who provide services to Iptor, such as credit card processing, order fulfillment, analytics, event/campaign management, website management, information technology and related infrastructure provision, customer service, email delivery, invoice auditing, and other similar services. When Iptor shares personal information with third parties, we require that they use your personal information only for the purpose of providing services to us and on terms consistent with this Policy, and we require that they be GDPR compliant.

Comply with Legal Requirements and Corporate Transactions: Iptor may disclose your personal information when we believe it is necessary or appropriate: (a) to comply with applicable law, including laws outside the country in which you reside; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside the country in which you reside; (d) to enforce our Terms of Service; (e) to protect our business or that of our affiliates; (f) to protect our rights, privacy, safety or property and/or the rights of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages we may sustain. In addition, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all of our business, assets or stock (including in connection with any bankruptcy or similar proceeding), we may transfer the personal information we have collected to the relevant third party.

We store the data concerned securely on systems controlled by Iptor Supply Chain Systems AB and its companies and subsidiaries as data processors. The servers are located in a data center under Iptor's control within the EU/EES. Iptor has high standards for the security of the management of the data centers. 

Without a given consent, if the evaluation was terminated without a business relationship, we will retain personal data for as short a period as possible and only for a maximum period of six months due to legal obligations, tax or anti-fraud laws, etc. After this period, we will delete all data about the data subject from all locations where it is stored, including live data, backup data and archived data. 

Email Marketing: Iptor provides you with the ability to unsubscribe from marketing communications. You can opt out of email marketing by using our general automatic unsubscribe link here included in Iptor's marketing emails. Should you experience any issues using any of these unsubscribe mechanisms, please complete a request form .

Some non-marketing communications are not subject to the general opt-out, such as communications related to product downloads, sales transactions, software updates and other support information, patches and bug fixes, conferences or events for which you have registered, disclosures to meet legal requirements, and (where permitted by law) quality assurance surveys. Some additional communications to partners are also not subject to the general opt-out requirement, including product alerts, updates, contractual marketing and sales materials, and other communications related to partner status.

Choices regarding sharing information: Iptor only shares personal information with select companies after users are given the opportunity to opt out of sharing or as described in this policy. There are limitations to opting out of such sharing in the case of: (1) joint sales or joint events; (2) when the customer has requested a follow-up involving Iptor partners; (3) when third parties are necessary to complete the transaction or provide the service; and (4) when required by law.

Third Party Permission Based Lists: Occasionally, Iptor may use third party lists to send communications about Iptor products and services. These lists, maintained by third parties, contain users who are eligible under applicable law to receive emails from other companies like Iptor. When we use such lists, the communications will include mechanisms that allow you to opt out of receiving Iptor marketing communications. If you have trouble unsubscribing or if you would like to alert us to any issues related to a third party mailing, you may contact us directly using our inquiry form .

For California Residents: Under California Civil Code Section 1798.83 (also known as SB 27), if you are a California resident and your business relationship with Iptor is primarily for personal, family, or household purposes, you may request certain information regarding Iptor's disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please complete a request form ; you may make such a request up to once per calendar year. If applicable, we will provide you via email with a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of the third parties. Please note that not all types of disclosures of personal information are subject to the requirements of SB 27.

Please indicate in your request what personal information you would like to have changed, whether you would like to have your personal information that you have provided to us deleted from our database, or tell us what restrictions you would like to have on the use of your personal information that you have provided to us.

While most access-related questions and issues can be dealt with quickly, complex requests may require more time and investigation. In such cases, questions will be addressed within thirty days or you will be informed of the nature of the issue and next steps.

You may request to review, correct, update, suppress or otherwise change your Personal Information that you have previously provided to us through the Channels, or object to our use or processing of such Personal Information. You may update or delete your Iptor profile and associated Personal Information at any time. To change this information, please complete a request form . If you have any concerns about the privacy of your Personal Information, please contact us using our request form . You may also email us directly at privacy.notification@iptor.com.

Please indicate in your request what personal information you would like to have changed, whether you would like your personal information that you have provided to us to be deleted from our database, or otherwise let us know what restrictions you would like to place on our use of your personal information that you have provided to us.

While most access-related questions and issues can be dealt with quickly, complex requests may require more time and investigation. In such cases, questions will be addressed within thirty days or you will be informed of the nature of the issue and next steps.

Iptor will retain your personal information for as long as your account is active, as necessary to provide you with products or services, as necessary for the purposes described in this policy or at the time of collection, as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes, and enforce our agreements, or as permitted by law.

After the retention period has expired, Iptor will delete your personal data. 

Iptor uses some third parties to manage a limited number of Iptor ads on third party electronic channels. No personal information is shared with advertisers as part of this process, but aggregated profile data, such as user community, may be used in selecting advertising to ensure it is relevant to the user. Some advertising banners may have an embedded pixel that, while not linked to a cookie or other personal information, may return session data that helps advertisers better determine how many unique users have clicked on the advertising banner.

Iptor may also participate in third party advertising networks that use other information they collect on our behalf to show you Iptor-related advertisements tailored to your individual interests on third party websites. This technique includes retargeting, contextual or behavioral advertising. Each retargeting or behavioral advertisement served on our behalf will include information about the ad network and how to opt out of seeing such advertisements, or you may also contact the ad network provider directly. To learn more and to opt out, visit http://www.networkadvertising.org/choices/ or http://www.aboutads.info/choices/.

Please note that opting out does not mean you will no longer receive advertising. It means you will no longer receive advertising targeted to you based on your visits to unaffiliated websites over time. If you delete cookies, change computers, or use a different operating system, you will need to opt out again.

The security of your personal information is very important to Iptor. We use physical, electronic and administrative safeguards to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction.

In addition, Iptor uses standard security protocols and mechanisms to exchange the transmission of sensitive data. In case you enter sensitive personal data, we may encrypt it using Secure Socket Layer (SSL) technology for security purposes.  

If your personal information has been obtained by an unauthorized person or there is reasonable suspicion that it has been obtained and applicable law requires notification, Iptor will notify you via email. Iptor will notify you promptly, consistent with the reasonable requirements of law enforcement authorities and/or Iptor to determine the extent of the breach and to investigate and restore integrity.

Iptor is a global company with operations in more than 20 countries and has developed global data practices designed to ensure that your personal information is adequately protected. Please note that your personal information may be transferred, accessed and stored worldwide as necessary for the purposes set out above in accordance with this Policy. By using the Channels, you consent to the transfer of information to countries outside your country of residence which may have different data protection laws than your country.

Iptor Supply Chain Systems AB in Sweden is technically the data controller according to GDPR terminology and there are data processing agreements (DPA) in place with all Iptor subsidiaries, which then act as data processors.

We ask that you do not send us any sensitive personal information (e.g. social security numbers, information about racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership).